Product Q&A

Follow-up actions allow you to reply in the same email thread. Whether you’re composing your message in Groove or in your email inbox, you can schedule a reply to ensure it stays within the existing conversation. Any emails that you schedule send from Gmail using Gmail’s native schedule send can be set to track for opens and clicks, and log to Salesforce.  Additionally, the reminder feature (thumbtack icon) is a great way to manage follow-ups. For example, if a prospect asks you to reach out in 3 months, instead of setting a separate calendar reminder, you can create a follow-up directly in the email thread. When the reminder pops up on the specified date, you can respond in the same conversation, referencing their original request. This approach keeps the context intact and increases the likelihood of engagement.  So whether you need to schedule-send a reply or set a reminder for a future follow-up, Groove makes it easy to manage both within your workflow.

You can definitely use the scheduler to book meetings directly using another person’s availability (e.g. an AE, an SE) instead of your own, or combine your availability with another teammate’s availability to send our a joint Scheduler link. From your inbox, you can access the scheduler, which will default to your availability, but you can remove yourself and search for another user’s calendar instead in the Schedule For field. For example, you can insert a link to an AE’s 30-minute availability or demo meeting.   You can also add yourself or other teammates to the meeting if needed by including them in the Add Teammates field.  This will send out your combined calendar availability, so that people can only book a meeting when all of you are free.    Another option is to manually select and insert specific times from another user’s calendar or from multiple users’ calendars instead of using a general scheduling link. This can be done by using the Add Specific Times button.   To further

 Groove Dialer’s local dial feature helps match the caller’s area code to the recipient’s, making it appear as if the call is coming from a familiar location. This can be useful when making outbound calls to different U.S. area codes, allowing users to alternate between their Groove number and local dial for flexibility. For international calls, local dial matches at the country level. Due to regulatory requirements across different countries and states, users should coordinate with their admin to ensure proper setup and compliance when acquiring international numbers.  Additionally, call history in the Recents tab allows users to track which number was used for their previous calls. The number listed after “Via” is the number that was used to place the call.   

 Here are some best practices for using Groove Dialer:Constant Bridge Dialing for Productivity: Enabling Constant Bridge Dial allows you to make calls in rapid succession without manually dialing each time. It routes calls through your cell phone, so you can move around while calling instead of being tied to your desk. This is especially helpful for “power hour” dialing sessions where efficiency is key. Call Quality: Using bridge dial ensures better audio quality by leveraging your mobile network instead of relying on Wi-Fi, which can sometimes lead to connectivity issues or dropped calls. This is particularly useful if you’re working from a location with inconsistent Wi-Fi strength. Voicemail Drop: Instead of manually recording a voicemail for every unanswered call, you can pre-record multiple voicemail messages tailored to different personas (e.g., a CRO vs. RevOps). When a call goes to voicemail, simply select and drop the appropriate pre-recorded message, saving time and ensuring c

Is there a resource to follow if I am looking to do Clari certification - Admin side of things.

How to register for Admin exam & how to understand pricing structure & not able to locate the information.

Some of the managers have signed up for Clari university but seem unable to use any of the courses.It’s telling them that an admin needs to grant them permissions. How do I, as an admin, control what courses they can see and take?

If you’re reaching out to multiple people at once, you’re probably working in a Flow Step. From there, it’s really easy to review your activity history with a person or account via the Omnibar.The Activity tab in the Omnibar will show you your own activities with the person or account, as well as those of anyone else using Groove in your organization.You also have the option to filter by types of activities, or search for keywords. This can be really useful if you’re trying to identify, for example, whether or not an account is using one of your competitors, or talking about pricing.It’s really easy to navigate from the individual to the related account in the Omnibar using Related Records. You'll be able to see the entire account history, which can be particularly useful if the person you’re reaching out to is perhaps new to that account. 

Our best practice recommendation to automate removing people from a Flow once a responsive is received or a meeting is booked would be to set up an automated action. Users with edit access to a Flow have the option to set up Automated Actions for an individual Flow under the Flow Settings tab under Automated Actions for individual flows. Admins can set up Global Automated Actions that apply to all your organization’s Flows under the Automated Actions section of Manage My Org.    Some triggers you might use for this use case include...On Reply On Meeting Booked...and the Automated Action you want Groove to take might include:Remove from Flow Remove Everyone in this Account from the Flow More information on the various triggers and actions you can leverage in Automated Actions can be found in the guides below. Setting up Automated Actions for individual Flows Setting up Global Automated Actions Tip: Removing everyone in an account from a Flow can be a great action for SDRs who typically

You can write an email directly from the Omnibar using one-off Actions. Creating a New Action from the Omnibar is easy:  Select a Email action to write either a one off email or use a Template. If your organization has opted into Groove’s GenAI features, then Groove can also generate these emails, pulling those insights directly from the web.  Press the Create button to have the email added to your Groove Actions page for you to send at a later date. Alternatively, press the downward-facing arrow and choose from the below options to send the email immediately:Send – send the email right away. Mark as Complete – mark the email as having been completed and add it to your activity count in Groove Analytics without actually sending the email or logging it to Salesforce. Schedule Send – select a future date and time at which the email will send automatically. Send and Create Follow – send the email right away and create a new follow-up action in Groove for the same person. Send and Add to F

Groove Dialer is an additional license that your organization will need to provide you with in order to help you make and log phone calls from Gmail, Salesforce, and Groove Flows more easily. Groove admins can assign out any available Dialer licenses your team has through these steps.  If you have a Dialer license, you can follow the steps to install Dialer here.Record calls with Omnidialer Log calls with Omnidialer Omnidialer settings 

Whether or not you have permissions to create a single Flow, or a Master Flow, depends on your organization’s configuration of Groove. Some organization opt to allow individuals to create Flows to empower sellers, while others may restrict the ability to create Flows in order to ensure consistent message across the sales organization because a lot of resources are dedicated to optimizing that messaging. If you don't see the option to create a new Flow, your organization may simply restrict that ability. You can check in with your Groove Admin to be sure!  Your admin can check the Flow creation permissions for your user role from the Flow Permissions section of Manage My Org, found here.   

Groove Notes in the Omnibar enable you to jot down important information about your Contacts, Leads, Accounts, and Opportunities no matter where you’re working. Anything you add to the Groove Notes field is saved to the corresponding Salesforce record. By default, these notes save to the Groove Notes field, though your team may be saving them in a custom field instead. The Groove Notes field in the Omnibar mirrors exactly what is in the Groove Notes field Salesforce. You do not need to delete your previous notes where you see them in the Omnibar in order to add new or additional notes. Simply add your notes, and what you added in the Omnibar will sync to Salesforce! If you do delete your notes entirely, either from the Groove Notes tab of the Omnibar or from the Groove Notes on a Salesforce record, those notes will be deleted permanently.   

You have a few different options to manage participants in your Flows in bulk. Watch the clip above, where Ellie highlights a few different ways to streamline your day when you need to send emails, remove people from your Flows, skip them to the next step in your Flow, or move them to a different Flow. To manage a step like an email send in bulk, simply go to that step in your Flow and select the option in the top right to (in this example) Send # Emails:  You can also remove individuals from a Flow by simply clicking the X to the left of their name in a step (seen in the image above). To remove people from a Flow in bulk, open the Flow > People tab. You can select the checkbox beside the names of the people whom you want to remove from the Flow, and then select the Remove button at the top of the list:  As you can see in the screenshot above, you can also move people to another step in the Flow, or move them to a different Flow in bulk this way.

  The Outcomes tab is a great place to understand how many meetings are being booked from your Flows or Flow Step Types, and see exactly who booked these meetings by User, Account, or People.The graph at the top of the page will show you your top performing Flows or Step Types depending on which option you select. Meetings Booked, along with Positive Conversations and Opportunities Creates, would be included in the green “Successes” segment of each bar in the chart:  Below the graph, you can look at your successes in more detail, sorting by Meetings Booked if that’s what’s most important to you to see at the moment:  Click on a specific Flow in the chart to analyze how each step in that Flow is performing. Which steps are helping your team book meetings, generate positive sentiment, or create new opportunities? Take a look at your Successes by the steps, users, accounts, or individual people in a Flow.  Tip: Look at All Steps: By Accounts to assess which accounts in this Flow are engag

“Tighten your belt.” “Hiring freeze.” “Do more with less.” These phrases are all too familiar, given the state of the economy worldwide.  But, of course, growth ambitions may not align with those sentiments. You might have concluded that building out your partner channel is your way to more revenue.  At Clari, we Run Revenue, and partner channels are no exception. If you work with partners, adding a partner channel-centric motion into Clari can help you identify revenue leak early.  When you configure Clari to enable your partner channel to call their forecast, you can use that to triangulate and achieve better revenue precision. Partner channel managers have a different viewpoint on a deal than a direct seller, so you can use their perspective to get a clearer picture of your overall forecast.  Your partner channel deals may behave differently than the opportunities managed by your direct sellers. Luckily, Clari's AI engine can predict these different sales motions and will adapt to s

With the Groove <> Zoominfo integration, it’s super simple to add new contacts to CRM (and then to your Flows!) without interrupting your workflow. With the Omnibar open in its own window, you can easily view both LinkedIn, ZoomInfo, and Groove in a single pane of glass while researching prospects.  (The ZoomInfo sidebar needs to be open on LinkedIn Sales Navigator in order for the Groove Omnibar to respond to the LinkedIn page you’re viewing.) Groove’s integration with Zoominfo then allows you to easily push a contact to Salesforce directly from Zoominfo. With ZoomInfo’s extension, then you can easily push a contact’s information to Salesforce, and easily reference any of those records you've created. At that point, you can drop the contact into a Flow directly without needing to navigate through several different tools to get that contact into your CRM, and the into one of your Flows. To learn more about the Groove <> Zoominfo integration and how to set it up, check out o

   If you’re not already familiar with how to track individual emails with Outlook or Gmail, you can review our knowledge base for the details here. Automatically Track EmailsTo make sure that you never miss out on important email engagement analytics, you can track all of your outbound emails with Gmail or Outlook by default by following these steps:Click your Groove extension in the top-right of your browser, then click the Settings icon. Check 'Track emails by default' and then 'Save and Close.'Now Track will be selected by default when you write emails.  When you’re tracking email opens, you can be notified of when someone has opened one of your emails in a few different places where Groove will meet you in your existing workflows. Email Open Tracking in Your InboxIn your Gmail inbox, a count beside the email subject will keep track of open notifications for each email as shown in the video above.In Outlook, each email thread will have an Email Engagement history as shown in this a

  LinkedIn Sales Navigator requires a Sales Navigator Advanced Plus license to use embedded iFrame integrations across third-party platforms, including Clari. For more details on the LinkedIn Sales Navigator integration, visit our knowledge base.

Do I build a dashboard? What’s the easiest way? 

There are a few ways that you can put the right people into the right Flows.  If you're in an Account Space, you can click into any of those accounts.  Within that Account, you’ll see who you have active in Flows currently, and you can see which additional contacts you might have in Salesforce that have not been contacted. If you’re looking at your accounts and account planning, for example, you can add people who perhaps have had some engagement in the past, but that you haven’t contacted in a while — drop them into an appropriate Flow directly from your Space.To import any of the Contacts you see to a Flow, check the box to the left of their name(s), then click the 'Add to Flow' button at the top of the pop-up menu. You can also import people into your Flows from your email inbox, Salesforce, or anywhere else you can see the Omnibar.  To do this, click into the Groove tab of the Omnibar, select the 'Flows' option, then click the blue '+ Add To Flow' button.  (screenshot attached belo

 You can create a Space using one of Groove's shortcuts or your own blank Space.  Choose from one of the options shown above. Then select Opportunity or Account, add a description, and search for the members of your team(s) who you want to collaborate with. Finally, Create & Share the Space.  Too add more Accounts/Opportunities to your Space later, simply click the button in the top right of your Space and search for those you wish to add. Live Space With a Live Space, you can connect your Space to a Salesforce report that will automatically import the Accounts/Opportunities in that report to your Space. Groove will also scan your Salesforce report for new records and update your Space to match. This also includes removing Accounts/Opportunities from the Space if they are no longer included in the SFDC report.Note that because a Live Space is intended to be a 1:1 match with your linked SFDC report, Accounts/Opportunities cannot be added to a Live Space manually. To enable Live Spac

If you need help from Clari’s Customer Success team, you can make a request through the Clari Support Portal.* To request a CSM, simply choose the product and then ‘Request Clari CSM’ in the Issue Type drop down-menu. Fill out the rest of the details as you normally would for any support case. A member of our CS team will reach out to you via email.Request a CSM to discuss your organization’s Revenue Objectives, system/process changes, change management, best practices, enablement, and other topics. For information on how to navigate the Support Portal, please refer to this article and overview video.https://share.synthesia.io/3f01ac17-ec44-4f4e-b8ea-041570a11ee6*You must be a Designated Support Contact to have access to the Support Portal.

Has anyone here encountered the following issue within Clari whereby changes entered into Clari, do write back to Salesforce… however don’t end up showing within Clari?The error message we have across our entire platform for the last few days is:Changes writing to CRM, but loading into Clari is delayed We have submitted a support case a day or so ago, but with limited to no traction, I wanted to see if anyone here has encountered this and what steps needed to be taken to rectify. 

Is this because its linked to SFFDC? Or am I missing something?  As you can see there is no blue toggle arrow on the next step column.  And guidance is appreciated. Thx