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List of Flow Exit ReasonsWhen a participant is removed from a Groove Flow before they complete it for any reason, Groove logs the exit reason to empower your team with data on exactly how they are being removed.  Participants can have the following exit reasons:AUTOMATED_ACTION AUTO_REMOVE_AFTER_BOUNCE AUTO_REMOVE_AFTER_REPLY FLOW_IS_ARCHIVED INACTIVE_USER LOGGED_CALL_ADDED_TO_NEW_FLOW LOGGED_CALL_AND_REMOVED MANUAL_USER_REMOVAL Where the Flow Exit Reasons SurfaceThis data is surfaced in a couple of different places.  The first is the People Tab of the Flow, specifically in the “Exited” section of the last Flow step that the participant completed before they were removed. The second is the Groove “Removed from Flow Reason” field (API Name: Groove_Removed_From_Flow_Reason__c) on the Salesforce Contact or Lead record for the Flow participant.  These fields show the reason why that Contact or Lead was removed from the most recent Flow they were imported into.  This field will return to nu

Are you ready to streamline your revenue processes and drive predictable outcomes?With the new Revenue Cadences feature in Clari, you can operationalize your team's rhythm by creating "moments" that guide your team to focus on the right activities at the right time.A "moment" is an internal sales activity designed to drive alignment, operational rigor, and execution of your overall revenue cadence. Within Clari, you can create two distinct types of moments: 1:1 Moments and Team Moments. Understanding the difference is key to setting up your cadences for success.1:1 Moments: Private and Personalized CoachingA 1:1 moment is a private space specifically for activities between a manager and their direct report(s). This moment is private between these two participants, and only visible to them.Best For: Weekly or bi-weekly check-ins to discuss current quarter focus, pipeline generation, deal coaching, identifying risk areas, and developing action plans. How it Works: Admins can select a nod

🎉 We are excited to announce the release of the Clari Guide Homepage!  When enabled, all users that log in to Clari will now land on the Guide homepage within the Cadences module. Homepage is the landing page which aggregates all parts of Clari that require their attention and action that week to execute their revenue goals. This includes:Executing the Cadence moments that admins have deemed critical to drive revenue forward Reviewing any Saved Views from Inspect that require their attention, Reviewing AI detected deal risk and trends, and Executing any actions in their Groove flows and reviewing recent activityYou can learn more by reviewing the Knowledge Base article.

In this video, I walk you through the "all-new 4-point deal inspection," a structured and effective approach to running your deal reviews. This framework, powered by Clari, helps you move beyond basic deal status updates and focus on strategic, data-driven actions. Here are the key takeaways from my talk, highlighting how you can leverage Clari's latest features to get a complete view of your deals and drive better outcomes:Understanding Deal Changes at a Glance: I demonstrate how to use color-coded indicators to quickly see what has changed in a deal—whether it's trending positively (green), negatively (red), or has a neutral update (blue). You'll learn how to customize the timeframe to see changes over the last 7, 14, or 30 days. Predicting the Likelihood of a Win: I dive into the CRM Score, a confidence score that predicts the probability of a deal closing as won. I also preview the upcoming "Opportunity Score," which will incorporate conversational intelligence from Clari Copilot t

Hello!How can I change my role from Forecast Manager to Viewer so I can see forecasts e.g. of someone from Sales team?Thanks! 

What is Churn ARR Forecast's CRM Value in the week-by-week Churn ARR Forecast Panel?

My company uses Clari Groove and I have signed up for university but cannot access any of the courses in the suggested learning path. Can someone please advise?

Battlecards are one of the most powerful tools in your Clari Copilot arsenal, giving sales reps the right information at the right moment during customer conversations. This comprehensive guide covers everything from traditional Battlecards to Smart Battlecards (powered by RevAI), along with configuration options and best practices.What are Battlecards?Battlecards are quick-reference resources that provide key talking points, competitive insights, and messaging guidance for sales conversations. They help reps stay on message and address customer concerns or objections effectively during calls. Types of Battlecards in Clari Copilot 1. Traditional BattlecardsManually created cards with custom content organized by your team.2. Smart Battlecards (Powered by RevAI)AI-generated cards that automatically analyze and synthesize information from long-form content into concise, actionable talking points—with zero manual data entry. Smart Battlecards: The AI AdvantageSmart Battlecards transform co

I want to talk about a core concept for every team looking to hit their number: Revenue Cadences. 🚀Revenue Cadences are a structured, and repeatable program designed to help your organization achieve its revenue objectives. Think of it as the rhythm of your revenue business—the predictable, recurring activities and meetings that keep your team aligned and moving toward a common goal. 🎯Cadences are made up of individual "revenue moments." These are the internal activities, like a weekly pipeline review, a monthly QBR, or a bi-weekly deal inspection, that drive alignment and operational rigor. Instead of these activities being ad-hoc or inconsistent, a revenue cadence makes them a standardized part of your workflow. 🗓️So, why are they so important?They Drive Scalable Rigor: Revenue teams often struggle to ensure that every team member performs the right actions at the right time. By formalizing these activities into a cadence, you build a repeatable process that is easier to enforce a

Want to level up your revenue game? 📈 We're thrilled to introduce a powerful tool to help deploy Revenue Cadences to your revenue organization: the Cadences Designer Workbook! This simple but effective spreadsheet is your blueprint for creating a more predictable revenue process. 🗺️The workbook helps you outline and structure your revenue cadences before you even log into Clari Studio. This makes it easy to translate your ideal process into a plan that's ready to be built in the platform. Why You'll Love the Cadences Designer Workbook Clarify Your Strategy: The workbook helps you define your high-level objectives and the individual moments that make them up. This ensures every recurring activity is purposeful and aligned with your goals. Structure with Ease: Use the tool to detail the key components of each moment: Recurrence: Specify the weeks in the fiscal period when a moment will take place. Outcome: Define the specific goal, like cleaning up slipped deals from last quar

Hello Clari Community! We are excited to announce the release of the Context Widget - a new dashboard widget to help provide guidance in your Dashboards. 💡 Why did we build the Context widget?Many dashboard users, especially those outside of admin or RevOps teams, may not be familiar with all the widgets or know how to use the data to drive specific outcomes. This often leads to admins having to repeatedly explain how to use the data and what actions to take. ✅ How can this new widget help?The context widget solves this by allowing you to add guidance directly into the dashboard. This helps users understand how to leverage the data, prepare for important conversations like forecast calls or pipeline reviews, and get everyone on the same page faster.For example, a waterfall summary is a very useful widget that shows how a pipeline has moved, but for a less-familiar user, it may be unclear how to use this data. But with a context widget providing guidance, sales teams can show up to a c

Are you ready to bring structure and scalability to your sales team's rhythm? Say hello to Revenue Cadences 🚀Every sales organization has a cadence, whether it's a weekly forecast call or a quarterly business review. But too often, these processes are unstructured and hard to enforce. Revenue Cadences gives RevOps and admins the power to build and manage these essential workflows directly within Clari.Here's how it works: Revenue Objectives: Start by defining your high-level goals. What are you aiming for this quarter? Revenue Cadences helps you design a plan to get there. 🎯 Revenue Cadences: Create a repeatable program to achieve your objectives. This could be anything from a "New Logo" to a "Retention" cadence. 🗺️ Moments: Break down your cadence into individual activities. These are the key meetings and inspections—like a "Slipped Deals Review" or a "Quarterly Pipeline Plan"—that happen at specific times throughout the quarter. 🗓️ With Revenue Cadences, you can deliver the r

Recently, all my meeting descriptions I’ve created within Groove Scheduler are coming through wonky in Google Calendar. There’s weird spacing and I have to edit within Google calendar each time. I’ve cleared all formatting within the Scheduler but still it comes through Google calendar weirdly spaced out. What am I missing here?

I’m logged into Clari but I can’t find/access any trainings in University. I’m looking for admin training - if I go to course catalog it says “there’s nothing here.” If I try to visit the first link on the Clari admin training path (fundamentals) it takes me to a page that says I don’t have access. My team members are having the same problem.

If you click into a flow and then go to the people tab it lets you “Download a csv” but only the first 100 contacts are listed. There needs to be a way to export all the people in a flow or at least be able to scroll through the 100 and download them one at a time.  I’m trying to compare what emails got matched into a flow and what emails are still in my legacy mailer but I can’t export to excel to cross check. 

You can now configure all Copilot data fields directly in Capture Studio Configuration in a completely self-service manner.Note: This feature requires a feature flag to be enabled. Contact your CSM if you don't see these options in your configuration panel.📋 How to Get StartedNavigate to Capture Studio Configuration Select Activity Logging Go to Advanced Settings Click on Copilot Meeting Settings⚙️ Configuration OptionsEnable Copilot Meeting Data LoggingSimply toggle whether you want to log Copilot meeting data. When enabled, all 13 supported Conversational intelligence data fields will be automatically populated. When selecting the field in the configuration, if the desired write back field is not in the dropdown, then it may be necessary to create a new field in SFDC and grant access to the integration user. Field Mapping Made EasyGet a comprehensive overview of all supported fields with their data types Enable or disable individual fields (all enabled by default) Map CI data fields

If you're using both Groove and Copilot in your sales stack, you might be wondering about the best approach for syncing activities to Salesforce. This guide will help you understand how each system handles writeback, the different configuration scenarios, and how to choose the optimal setup for your organization.📝 Understanding Activity Logging: Groove vs CopilotBefore diving into integration scenarios, let's understand what each system captures and how it stores data in Salesforce.What Groove Logs to SalesforceActivities Covered:Scheduled calendar events and meetings Email interactions Dialer callsHow it's stored:Calendar events/meetings: Written as Event objects in Salesforce Emails & Dialer calls: Written as Task objects in SalesforceKey Strengths:Advanced, configurable matching logic that admins can customize Manual matching capabilities through the Omnibar for improved accuracyWhat Copilot Logs to SalesforceActivities Covered:Call recordings with direct access links to the re

Within Clari Studio Field Configuration we would like to add SFDC Account fields directly to the Opportunity module in Clari.  This would prevent us from having to create additional Opportunity fields (formulas) just to bring Account data into the Opportunity module.  A use case would be adding an Account custom field we have which tells whether the Account is from the Global 2,000 list. Thank you

Hello! I’m fairly new to Groove and I’m trying to organize my meeting links in the Scheduler. I’d like for the different types of meetings to flow in a certain order but can’t figure out how to do so. It doesn’t seem to follow an alphabetic or numeric order. Example: Ideally I’d like the meeting in 1-4 order 

Deals are starred at the level of the individual user experience. While you cannot see another user’s starred deals, some customers add a checkbox to the opportunity object called “Forecast In” or “Path” to identify which deals they consider in their path to their forecasted number.  To implement this, the lift isn't super heavy or too technical. You simply need to educate your teams on the field, and enforce usage of the field. Admins can set this up in Clari by following the (high level) steps below:1. Create a checkbox field on the opportunity object in Salesforce. We've seen customers name it things like Forecast In, In the Path, Key Deal, or even Starred. 2. Add the checkbox field to the following layouts and modules using your Field Config module in Clari Studios:The Opportunity Grid layout (tip: put the field with pretty high priority in your field ordering to ensure that reps can clearly see it without having to scroll) The Opportunity Filterable layout (for filtering capabilit

I am trying to add a field from Salesforce into Clari. The message I am getting after it has been added: "Extract not enabled", is this something that we need to do in Salesforce? How can this be enabled? When I go into Field Configurations I get the following message: “To get started with Capture please reach out to your Clari representative.Debug: 0973bf6404b3e13982cbf5ff7635dfe7”Thank you in advance for any help you can provide!

In this guide, you’ll learn to use Clari Copilot’s REST APIs to access and manage your call data. You’ll also learn how to upload externally recorded calls, such as those from Zoom or Twilio, into Copilot for transcription and analysis. Copilot APIs allow you to:  Search for and download calls, users, and CRM-related data like opportunities and accounts Upload call recordings captured outside Clari (e.g. from Twilio or Zoom) Access rich analytics, like transcripts, talk-time metrics, and summarize.  For Copilot’s API Reference & Sample Code, click here. About Copilot REST APIsClari Copilot provides a REST API. REST, short for Representational State Transfer, is a set of rules for building APIs that work over the web using simple URLs — like how you visit websites in your browser.A REST API lets you: GET information: e.g., “Give me all the calls from last week” POST new data: e.g., “Here’s a new call we recorded on Zoom” PUT or PATCH to update something DELETE to remove da

Hi there, Is it possible to fetch calls by contact using the GET /calls or another endpoint? Best regards,Jaap

How are you tracking “Path to Upside” deals in Clari without a dedicated “Path to” checkbox in SFDC?Our HQ team decided not to create a Path to Upside checkbox in SFDC but we do have a Path to Commit and Path to Most Likely checkbox. At the regional level, we still want to identify and track these upside deals for weekly reviews.We’re looking for lightweight workarounds—ideally something we can manage within Clari without needing a new Salesforce field.Has anyone found an effective way to do this? What’s worked well for you when system limitations prevent formal categorization?Here are a few options we’re exploring: Using the “star” feature in Clari to flag Upside deals — but starred deals are tied to the individual user experience—meaning we can’t see each other’s starred opportunities. We are also unsure if the NARR rolls up correctly or if filtering by stars works well at scale.  Creating custom Opportunity Grid views based on deal stage, size, and rep input. Exploring other cre

This is a comprehensive guide for configuring the Recorder Settings within Copilot’s Workspace Settings. These settings play a crucial role in determining which meetings Copilot should automatically join and which ones it should skip. By tailoring these configurations, organisations can ensure that Copilot captures only the most relevant conversations, aligning with internal privacy policies and team-specific preferences.  CONFIGURE AUTO RECORDING Admins can configure which meetings Clari Copilot should automatically join and record. The goal is to capture important external conversations while avoiding internal or sensitive discussions that don’t need to be recorded.In Workspace Settings → Recorder Settings, under “Which video conference meetings should Clari Copilot join?”, admins can choose from the following options: 1. All meetings with external participantsClari Copilot will join any meeting that includes at least one external attendee—regardless of who the host is. This is ideal