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Chelane Beavers
New Contributor
March 14, 2024

Support Tickets

  • March 14, 2024
  • 0 replies
  • 1592 views

Would be great to bring back the ability for anyone to submit a support ticket, or at the very least, the ability for internal IT (without a Clari license) to be able to submit tickets as well. 

    This topic has been closed for replies.
    Kenna
    Community Manager
    Kenna
    Community Manager
    March 14, 2024

    Hi, @Chelane Beavers! Thank you for your feedback. I know the new Support Portal with Designated Support Contacts is an adjustment. While I’ve shared your feedback with our Support lead, I’ve also pulled some info from our Support team’s comms to help explain why we made these changes.
     

    Why are we doing this? We’re improving your support experience so that you will be able to:

    • Automatically search our Knowledge Base for instant answers to common questions
    • Provide necessary details up front so we can resolve your issues even faster
    • Track real-time support ticket progress for the latest updates
    • View and collaborate on tickets from your colleagues
    • Subscribe to our Status Page for system updates

    And access other parts of the Clari Circle such as our:

    • University to access trainings/webinars
    • Community to connect with other Groove users

     

    How many DSCs can an account have?

    The # of allowed DSCs is dependent on your selected success package.

     

    Kenna Valdez, Manager, Customer Community, Clari
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