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Andrea Lackner
New Contributor
February 4, 2023
Solved

Monitor/Measure rep and Manager usage compared to peers

  • February 4, 2023
  • 0 replies
  • 250 views

Is there a way to monitor usage? ie: number of times logged in per week/month and how long they are on the site? I see the last login date, but I’m looking to track this on a weekly/monthly basis and compare to individuals' peers. 

    This topic has been closed for replies.
    Best answer by Ty Lapinski

    Hi @Andrea Lackner , 

    This information is currently not displayed in Studio > User Management. However, we do have an export in User Management (Actions > Export) which contains the # of days per week a user has accessed Clari over the last 7 weeks (rolling). This data is displayed as overall usage and is also broken out by web/mobile. If you do not have these data points in the export, please reach out to your CSM or Support and this can be enabled.

    Additionally, you can reach out to your CSM to gain additional insights into usage data week-over-week or month-over-month. They can provide this information to you and are not constrained by looking at just the last 7 weeks + can provide metrics around time on site.

    If you would like the capability to access all of these datapoints on your own, please feel free to add an Idea to the New Features & Ideas page: https://community.clari.com/ideas. This is a great space to add any feature ideas and upvote others as well.

    Cheers!

    Ty

    Ty Lapinski
    Salesloft Employee
    Ty LapinskiAnswer
    Salesloft Employee
    February 6, 2023

    Hi @Andrea Lackner , 

    This information is currently not displayed in Studio > User Management. However, we do have an export in User Management (Actions > Export) which contains the # of days per week a user has accessed Clari over the last 7 weeks (rolling). This data is displayed as overall usage and is also broken out by web/mobile. If you do not have these data points in the export, please reach out to your CSM or Support and this can be enabled.

    Additionally, you can reach out to your CSM to gain additional insights into usage data week-over-week or month-over-month. They can provide this information to you and are not constrained by looking at just the last 7 weeks + can provide metrics around time on site.

    If you would like the capability to access all of these datapoints on your own, please feel free to add an Idea to the New Features & Ideas page: https://community.clari.com/ideas. This is a great space to add any feature ideas and upvote others as well.

    Cheers!

    Ty

    Ty Lapinski | Director, Customer Success
      Steph Peters
      Steph Peters
      Regular Contributor
      April 11, 2023

      Hey @Ty Lapinski  how accurate is this information when you export it? I’ve noticed some inconsistencies on what Clari reports vs what I’m told from my sales team. Just curious if the Clari export data here is 100% reliable? 


      Thanks!

      Steph

        Ty Lapinski
        Salesloft Employee
        Ty Lapinski
        Salesloft Employee
        April 11, 2023

        Hi @Steph Peters ,

        Great question. There is room for a margin of error in these exports as for some users this could return 0 days. If this occurs, this could mean the user has some type of ad blocker, extension, etc. preventing us from tracking the usage for that particular user.

        If there are other inconsistencies you are noticing, please open a case with our support team and we can investigate the potential root cause.

        Let me know if you have any additional questions!

        Thanks,

        Ty

        Ty Lapinski | Director, Customer Success
          Steph Peters
          Steph Peters
          Regular Contributor
          April 11, 2023

          Thanks @Ty Lapinski !

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