Keeping Clari Copilot in Calls That Go Silent
We have reps who host meetings that have multiple sections to them that can last for a while. For example, they might have an hour of onboarding demo, following by a 30-minute break, followed by an hour of testing/Q&A. As I understand it, if there is 10 minutes of silence on a call, Clari Copilot will stop recording and leave the call. This is a problem because we want the entire meeting in only one recording when we share it with the customer, as that reduces the manual work of setting up calls, joining calls, etc.
But we’ve had instances where our users were unaware of the 10-minute rule and didn’t realize that Clari Copilot didn’t recall the 2nd half of the meeting. Our current band-aid is to tell them to either manually say something every 9 minutes during breaks to keep Clari Copilot in the call or resign themselves to setting up individual meetings for the topics before and after the breaks.
To the Clari Team - Am I understanding the 10-minute mechanism correctly? Is there is a feature that would allow us to disable this 10-minute mechanism, either companywide or within individual user or call settings? Or are there any existing solutions to navigate this? And if that doesn’t exist, we’d like to submit that as a feature request.
For my fellow Clari customers combing through the discussion board, have you run into this issue and have any creative workarounds?