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New Contributor
April 23, 2024

Groove: Disable Cached Exchange Mode for Outlook?

  • April 23, 2024
  • 0 replies
  • 161 views

We are working to Implement Groove at our organization and we currently use Microsoft O365/Outlook.

Problem: when emails are sent via Groove from Outlook, they are often found sitting in drafts and usually send.  Some emails remain in drafts and don’t ever send.

It was recommended that we disable Cached Exchange Mode in Outlook; however, that’s not advised by our IT department.

Has anyone else dealt with a similar issue? Open to pursuing other options.

Thank you!

 

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Scott K Wilder
Expert Contributor
April 23, 2024

@JillEaslick Suggestion: Try turning off Cached Exchange Mode should fix this

Let me know if this works.

Scott K. Wilder, Head of Digital Success and Self-Serve, Clari
New Contributor
April 24, 2024

Hey @Scott K Wilder  - as mentioned in my original post, our IT department does NOT recommend this, so I’m seeking alternatives.

Scott K Wilder
Expert Contributor
April 24, 2024

Sorry about that. Let me ask around for other alternatives.

Scott K. Wilder, Head of Digital Success and Self-Serve, Clari
Scott K Wilder
Expert Contributor
April 26, 2024

@JillEaslick Right now, I do not have another option. Will keep asking around.

Scott K. Wilder, Head of Digital Success and Self-Serve, Clari