Clari

We understand it can be frustrating when Copilot doesn't record a call as expected. There are several reasons this might happen, and this document will help you understand the most common scenarios and provides clear steps to help you identify those as well: To view unrecorded calls and understand why they weren’t recorded, go to the My Calls tab and toggle on the “Show unrecorded calls” option.  Clicking on any unrecorded call will show you the specific reason it wasn’t recorded. Below are some common examples you might see:This meeting was not recorded as there are no external participants. Recording rule [Meeting organiser rule] set to ignore this call. A meeting participant from your organisation requested not to record. Not meeting URL found. Most of these reasons are a result of user errors or admin-level settings configured in Copilot. To further break them down:Calendar not connected: Without syncing your calendar, it is impossible for Copilot to know about your meetings.  Bot

Hi Team, I would like access to the Clari Admin Certification Training. Thanks!

Hi,I cannot access the Clari certification course. I did register with the clari university. My email is nbaheti@paloaltonetworks.comThanks

Can I get a download Summary included in the call data ? it will help a lot in my work and save time.Is there an option to connect Salesforce CRM where I can get summary and call data automatically populated in CRM to send a BD note via outlook.

Filters help teams and users find the right calls quickly from extensive call libraries. Whether you're analyzing team performance, setting up organizational insights, or seeking specific conversations, filters enable precise navigation through your recordings.Copilot filtering uses OR conditions when multiple filters are selected - the system returns calls matching ANY of the selected criteria.📊 Filter Categories & Options GENERAL FILTERS Filter Name Description Call Type The tool that hosted the call recording (Zoom, MS Teams, Groove, RingCentral) Contacts Search-based field pulling from Salesforce Opportunities Call Disposition Filter calls made with prospects or other disposition statuses Contains Topic Select specific Topics to filter for (Admins add topics via Workspace Settings) Doesn't Contain Topic Calls that do not contain specific Topics Competitor Mentioned Pulls from th

Have you ever had a rep say, “But I want to use my cell/mobile phone to make calls”? We’ve heard this too, and we have a solution. Please ask your reps to follow the 4 steps below to route all their calls through their cell/mobile phone while still syncing them with Salesforce.Setting up your Verified Number:When first setting up your dialer with Clari Groove, you will need to add a Clari Groove number in order to make and receive calls. However, you can also add a “Verified Number”, which can be used to utilize your personal cell/mobile phone for calls.To set up your “Verified Number,” you will need to navigate to your Settings > Dialer > Verify a Number: In this selection, the user will add the number that they would like to use with the dialer. Once the number has been entered, hit the “Verify” button:  IMPORTANT: Please include your area code prefix when entering your number (e.g. UK number +44)Once you hit the “Verify” button, a 6-digit code will appear on your screen (see i

Meeting recordings are essential for modern business, but compliance doesn't have to be complicated. Here's everything you need to know about setting up and customizing Copilot's Consent Page to protect your organization while creating a seamless experience for participants.Why Consent Pages Matter The Bottom Line: Copilot's recording consent page appears before participants join meetings, ensuring your recordings are legally compliant from the start. See how it works here.This explicit consent approach is considered best practice for organizations serious about privacy and transparency.Flexibility When You Need It: Beyond the consent page, Copilot offers email and audio consent options, so you can choose what works best for your team's workflow. Read more here. Advanced Compliance: Active ConsentOperating in regions with strict privacy laws? Copilot's "active consent" feature gives participants the power to stop recordings before joining the call. This extra layer of control can be cr

Groove determines whether an email is bounced or not by scanning users’ emails for nay bounce codes returned by email providers, such as Gmail or Microsoft.  Groove’s bounce detection logic is used to fire any “On Bounce” automated actions that teams have configured at the Flow-, Collection-, or Global-level in their organization.  For teams using Groove’s bounce code feature, Groove’s bounce detection logic is also used to write email bounce data to the Salesforce Task that corresponds with the outbound email that bounced.  Groove’s bounce detection logic does not consider automatic replies, like out-of-office responses, as email bounces.  If your team has the Out of Office Detection feature enabled for your team, Groove will automatically pause Flow participants in their Flow whenever an automatic reply is detected.   

By default, Groove writes key engagement data back to fields on the Contact, Lead, and Task objects.  More information on this data can be found in this guide.  For more granular reporting, we recommend that admins install the Groove Insights unamanaged package in Salesforce.  The Groove Insights package gives you access to additional fields, prebuilt reporting templates, and dashboards in the “Groove Insights” folder.  Key reporting topics include flows, calls, meetings booked, opportunities created, and bounce codes.  All of the prebuilt dashboards and reports can be customized for specific organizational needs The Groove Insights package also contains the fields used in Groove’s bounce code feature, which enables teams to report on email bounces and their reasons from within Salesforce.  

Configuring a User’s Call Recording SettingsAdmins configure call recording on a per-user basis from Manage My Org > Users through the following steps.  Check the box(es) to the left of the name(s) of the user(s) whose call recording settings you’d like to update Click the blue Actions button Select the Update Call Recording Settings option from the dropdown menu Select the desired call recording setting for the selected user(s) Press Submit When configuring a user’s call recording settings, admins will be able to choose from the following options.  Disable Call Recording: The user will not be able to record calls through the OmniDialer.  Enable Optional Call Reording: The user will have the option to record calls through the OmniDialer.  The call recording toggle in the OmniDialer will default to being turned off, but users can flip this toggle on on a call-by-call basis to record the calls they want recorded. Enforce Call Recording: All calls will be recorded automatically, except

We recommend you take three quick steps when preparing to go out of office to ensure that nothing gets missed while you’re gone. 📅 Updating Scheduler Availability Your Groove Scheduler link dynamically updates to reflect any events that are on the your Google or Outlook calendar. Before you head out of office, we recommend you add out-of-office or “busy” all-day events to your calendar for the days you’ll be away.  Those days will then be blocked off on your Grove Scheduler link, preventing your prospects from booking a meeting with you on those days.   ⏸️ Pausing Flow Actions When you’re out of office, we recommend that you pause their Flows.  While a pause is active, your Groove Flows will not advance, which will prevent your actions from being counted as “overdue” in Groove Analytics.  Any auto-send emails that you have scheduled to send during a pause will also be safely re-scheduled to send after the pause ends, preserving the continuity of your outreach while ensuring no message

Hi everyone,I’ve successfully exported forecast data via the Clari API and am working to replicate what’s shown in the Clari UI. However, I’ve noticed that some field names and values don’t exactly match what’s visible in the UI—possibly due to internal logic or formatting differences.I’ve reached out to Clari support for clarification, but meanwhile, if anyone here has insights on how the UI forecast data is structured or mapped behind the scenes, I’d really appreciate your input.Thanks in advance! 

Hi Clari Support Team, I would like to raise a feature request regarding the Starred Deals functionality in Clari. Currently, users can view their starred deals using the "Starred Opportunities" view. However, there is no option to filter for starred deals.We’ve received this request from one of the users from our FLMs that having the ability to filter specifically on starred deals would significantly improve their workflow. This would allow them to quickly focus on high priority deals they’ve marked and monitor associated metrics like ACV, progress updates, and next steps more efficiently.For example, an FLM might star ten key deals (visible under Starred Opportunities) and would like to view only two of those by using filters. Can we have filters in the Starred Opportunities screens.  Could this capability be considered for a feature release? Thank you for your support,Vaishnavi Khedkar 

Hi, Is there an Admin level courses and certifications I can access? -Art

Have you found yourself wondering if you could use Pulse to get an AI projection for your renewal opportunities as well? 🤔 Well the answer is YES! But there is a small catch- read the article below to learn more. To be able to leverage Pulse for getting a renewal projection, we’d need to ensure that the amount field on the renewal opportunity that is being used under the Amount chart setting of Pulse is a positive amount field (always >=0). Typically, for this use case, customers set up a field (e.g. Renewable ARR, or Net Renewal ARR) that denotes the amount you think you'll renew this opportunity at. For a full churn or closed-lost renewal deal, the value for this field would be 0. A couple of ways to set this field up:Formula currency field: Renewable ARR= Target Renewal ARR/Contract Value - Churn Forecast (manual input by AM or CSM) Forecast currency field: Where reps (CSMs or AMs) can enter the number based on what they think they'd renew the opportunity at💡Given that the amou

The Groove template editor does not offer native spell check, so users should use their browser’s built-in spell check or extensions.  To avoid formatting issues, apply styles exclusively using the formatting tools within the Groove Template editor.  This will help ensure no messy formatting or extra styling information is carried over from the first text editor, which could alter how the text appears when it’s sent in an email. If copy/pasting content from another source (e.g., Microsoft Word, Google Docs, Pages, etc.), paste without formatting by pressing Ctrl+Shift+V on PC or Cmnd+Shift+V on Mac.  Alternatively, paste with formatting, highlight the entire text, and then click the ‘Tx’ clear formatting button.  Then, reapply any styles using the the formatting tools within the Groove Template editor.    Always send a test email and use the built-in preview to confirm appearance, including proper display of signatures and unsubscribe footers.  There are a couple ways to send test emai

Templates are organized in Template Folders. For maximum clarity and discoverability, we recommend establishing consistent naming conventions (such as team, use case, or date) for both Folders and Templates. We especially recommend this for any Template Folders that are to be shared with multiple users.   When writing emails in Gmail, you can look among your recently-used Templates and favorited Templates to find the Template you want to use for their email.  You can also search for a Template by Template Folder name, Template name, or subject line.  In the ‘Templates’ tab, you’ll find the Templates you’ve most recently used in Gmail.  In the ‘Favorites’ tab, you’ll find any Templates or Template Folders that you’ve favorited (i.e., starred). The search bar at the top of the Template modal enables you to search your Template library for a specific Template by Template Folder name, Template name, or subject line.  The ‘See All Templates’ button will open a large pop-up window where you

Opportunity field notifications are available to all Clari Core users.  When you click on an Opportunity in Clari, you can then click on the ‘bell’ icon in the Inspect panel to select for which fields you’d like to be notified whenever a change in value occurs.  These notifications will help you track specific updates to Opportunities in real time.  For managers, this functionality can be especially helpful for ensuring you always know the state of your business.    If you do not see the notification bell icon in your instance, please submit a ticket in the Clari Support Portal to have it enabled. In Clari > Preferences > Noticiations, you can then select through which channels (e.g., web, email, mobile, Slack) you’d like to receive these notifications.    

Automatically Adding the Groove Scheduler Link to TemplatesTo automatically insert a the sending user’s Groove Scheduler Link into Templates, you can use the Groove Scheduler Link merge field. (Note that the Scheduler Link Merge field is based on a custom field in your team’s Salesforce instance.  Thus, the exact name of the field may differ from organization to organization.)  This merge field is a great way to personalize emails at scale, as it enables users to leverage the same Templates without having to do any manual work to insert their own Scheduler link in the Template.    Pro Tip: You can also hyperlink the Groove Scheduler Link merge field to text that is in your Template.  To do this, insert the Groove Scheduler Link merge field into you Template just as you would any other merge field, cut the merge field from the Template, highlight and cut the merge field, then highlight the text you want to hyperlink and use the ‘Insert/Edit Link’ button to paste the merge field into the

Yes, custom formula fields such as “today plus two days” can be created in Salesforce and used as merge fields in Groove Templates.  This guide from our Knowledge Base walks through how a Salesforce admin can create these fields in Salesforce, which will then allow them to be leveraged in your team’s Groove Templates.  

The recommended practice for removing a Contact from any and all Flows at your organization is to create a custom “Remove from Groove Flow” checkbox field on the Contact object in Salesforce and combine it with a Global Automated Action in Groove.   For the Global Automated Action, you would want to use the “On Salesforce Update” trigger, configuring it to look for when the “Remove from Groove Flow” field is updated to “is checked”.  You can, then, pair this trigger with the “Remove from Flow” action.  What this would do is remove the Contact from any Groove Flows they are active in when Groove detects that the “Remove from Groove Flow” field has been checked (i.e., marked “true”) on that Contact’s record in Salesforce.    If you also wanted to prevent these Contacts from being added to new Flows in Groove, you could also create a Global Block Import Rule to prevent the import of Contacts for which the “Remove from Groove Flow” field is checked on their records.  Once this field is unc

Archiving your team’s Groove Flows is a great way to clean up your team’s content without losing access to the Flow and the historical data associated with it.  Unlike deleting a Flow, archiving a Flow preserves the Flow in Groove so that you can continue to review it while also preventing users from continuing to use it in its archived state.  If you do need to use the Flow in the future, you can also always reactivate the Flow.   How to Archive A Groove FlowThere are two places from which you can archive a Groove Flow.  The first is from the main Flows page, where you can see the list of Flows that match your current filtering criteria.  To archive a Flow from here, click the three vertical dots in the upper-right corner of the Flow card, then select ‘Archive’ from the dropdown menu.   The second if from within a Flow after you have clicked into it.  To archive a Flow from here, click the three vertical dots in the upper-right corner of the page, then select ‘Archive Flow’ from the

USE CASE: Our customer success team uses Groove to expedite follow up on customer purchase orders.  They need to be able to cc specific customers as well as internal teammates on the emails. Currently, the cc bar only searches for contacts and leads. It would be helpful to be able to include the user object in the search for manual emails.  These internal teammates and related customers who need to be cc’d are always listed in a field in salesforce.  Alot of these emails could be auto emails if the customer success rep didn’t have to manually add these related prospects and internal teammates to the cc bar for each email.It would be a big time saver for our customer success team if you could make it so you could add merge fields to a cc bar in the groove flow step so the email could be automatic.     

When looking at your Team Calls in Copilot, have you ever wondered if you could filter this list to only look for calls with your customers vs prospects ? Or filter out all ‘Enterprise Deal’ calls or calls with opportunities >$100K ? Or even look for calls where the CRO or an Economic Buyer was an attendee? If yes, you’ve come to the right place! See below 👇 Copilot's “Import CRM Fields” feature allows you to import CRM fields from the following CRM objects (Account, Opportunity, Contact, Lead) to be used as Call filters. The idea with having these CRM fields as filters is to help you segment your list of calls so that you are able to narrow down to the right set that needs your review or attention. For example, if you are looking to analyze all calls where the deal was lost due to missing product features or capabilities, having CRM fields such as “Deal Stage” and “Deal Lost Reason” as filters can help you filter out calls associated with related closed lost opportunities from you

Yes!  You can use an automated action with the “On Import” trigger to an action when a Contact or Lead is enrolled (i.e., added or imported) into a Groove Flow.   For this particular use case, you could pair the “On Import” trigger with the “Update a Salesforce Field” action, which tells Groove to update whatever Salesforce field you’ve selected to the value you’ve selected when a Contact is imported into a Flow.   This image shows an automated action to update the Lead [Status] field to “Open - Not Contacted” when a Lead is imported into a Flow.  If you also wanted this automated action to apply to Contacts, you would want to create a second automated action that updates the Contact [Status] field.   Depending on the use case for this automated action, there are a couple of different ways you can build out it out to give it the necessary scope. At the individual Flow level: If you only want this automated action to apply to a single Flow, you can add this automated action in the ‘Sett